Help with your order – your questions answered.
An introduction to our 2026 Christmas order site
This online shop has been set up so you can view our Christmas range and place an order for collection at any of our 6 shops on the 22nd, 23rd or 24th December. Order now and pay on collection day- all our christmas orders are pay on collection. All order collections points are inside our shops meaning you can browse the shop on collection day and add items to your order before you go through the tills to pay.
Is there a minimum order value?
Not this year. If you are ordering multiple items for one collection day we would love it if you could help our teams by placing just one order.
What’s the last date for orders?
Cranstons are taking Christmas Collection orders on a large range of products right up until 4pm on Tuesday 15th December this year. After this date the site will remain open until noon on Friday 18th December for later orders on a much smaller range of Christmas staple products. The ‘later order’ selection will include any poultry we still have available plus pigs in blankets, gammons, sausagemeats, chipolatas, streaky bacon and roasting joints.
Can I order by phone or in person at the shop?
We would be very grateful if you would consider helping our busy shop teams by ordering online this year.
Whilst ordering online is our preference we do understand that some of you will still prefer to place your order in person or on the phone.
You will need to place the order with the shop you will collect it from.
Cumbrian Food Hall = 01768 862113
Orton Grange Food Hall = 01228 710 746
Carlisle Food Hall = 01228 521345
Brampton Food Hall = 01697 72362
Hexham Shop = 01434 602271
Penrith King Street Shop= 01768 865 667
I would like to change or cancel my order
If you wish to change items, add items, change your collection slot time or collection day or even to cancel your order please fill in the form on our Order change request page. Alternatively you can ring our order change helpline 01768 807 148, Monday to Friday between 9am and 12 noon. Please note order change requests must be made before noon on Monday 14th December.
I can’t complete my order due to a technical issue with the website what shall I do?
If you are experiencing a technical issue with our website and are unable to complete an online order please ring our order helpline 01768 807 148 between 9am and 12 noon Monday to Friday.
I can’t find the date or time slot I want ?
Initially we will be offering multiple time slots at all sites on 22nd, 23rd and 24th December. Each slot has a capacity to ensure our shops don’t get too crowded with customers collecting their special orders. Once that capacity has been exceeded you will be asked to choose another day/time for your collection.
How does Cranstons early order incentive work?
Customers placing a Christmas collection order worth £80 or more before 30th November can use the coupon EARLYBIRD in the coupon box at checkout – if the £80 spend requirement is hit and the code is correctly entered before 30th November a FREE PACK of 12 pigs in blankets should appear in your basket. Please note that this offer is only valid up to 30th November on our Christmas Collection order site i.e. orders being collected from one of our six shops on the 22nd-24th December. The order incentive does not apply to our Gift Vouchers sales.
If you are having any technical problems using the coupon code please ring our order helpline 01768 807 148 between 9am and 12 noon Monday to Friday.
The item I want to order is showing out of stock?
Stock is limited on some of our Christmas lines such as Christmas poultry and specialist lines like our beef wellington.
Orders on these lines are restricted as we can’t risk taking orders for items we cannot supply. If an item is showing out of stock then they are no longer available to order- hopefully you can find an alternative you are happy with.
I can’t find an item I want to order?
All our Christmas order range is available to order online and we have added our most popular butchery and deli lines this year to ensure you can order everything you want.
If you can’t find an item you require please complete your order without the item (assuming your order contains other lines) . Please ring the shop you have specified to collect from regarding the additional item. They will be able to handle your order ‘offline’ in the traditional daily customer order diary.
I haven’t received an order confirmation
Firstly please check all the folders in your email account including spam/junk. If you still haven’t received it please give our order helpline 01768 807148 a ring between 9am- 12 noon Monday to Friday, we can confirm if the order has been processed and give you peace of mind.
I would like to order for New Year
If you’d like to place an order for collection on 31st December please call the shop you wish to collect from and the shop will take your order in our traditional order diary.
Can I pick Christmas items up earlier than the 22nd. 23rd or 24th December?
Lots of the items in our brochure will be launching into our shops from mid-November onwards. If you’d like to enjoy an item from our Christmas range earlier than 22nd, 23rd and 24th December please visit or ring the shop you’d like to pick it up from. Lots of items will be on the shelves and readily available, others will need to be ordered in. Our large whole birds (turkey, geese and herb fed chickens ) and turkey saddles are the only items in the brochure which don’t hit the shops until Christmas week.
I would like to order some Cranstons Gift vouchers but I can’t see them on the site?
You can buy Cranstons gift vouchers from the tills at any of our 6 shops. If you’d like gift vouchers with a value of £20- £250 posting out please visit the voucher page of our delivery shop buy vouchers online. If you’d like gift vouchers with a value of over £250 posting out please email finance@cranstons.net or ring our main office number 01768 868680 selecting option 1 for Head Office then option 2 for Finance.
